Refund policy

Last updated September 21, 2026.

30-day returns for unopened bags

You may request a return within 30 days after delivery. Bags must be unopened, unused and in their original packaging with the seal intact. Opened bags are not eligible for change-of-mind returns. This does not limit your rights for a damaged, defective or incorrect product.

How to request a return

Contact VEYANA® through our contact form or call 702-445-9201. Provide your order number and the reason for the return. We will confirm eligibility and provide return instructions. Please contact us before mailing anything so that your return reaches the correct location.

Return shipping and refunds

Customers pay return shipping for eligible change-of-mind returns. Original outbound shipping charges are not refundable for these returns. We do not charge a restocking fee. Keep your shipping receipt and tracking number until your return is resolved.

We inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after approval. The time for a credit to appear depends on your bank or payment provider. Contact us if you need an update on an approved refund.

Damaged, defective or incorrect orders

If an order arrives damaged, defective or with the wrong item, contact us promptly with your order number and a description of the problem. Photos of the item and packaging can help us resolve it. VEYANA covers the reasonable return or replacement shipping costs for confirmed damaged, defective or incorrect orders and will arrange a replacement or refund as appropriate. Do not consume a product with a damaged or broken seal.

Order and subscription cancellations

Contact us as soon as possible to request cancellation of an order. Most orders ship the same day, so a cancellation may not be possible once fulfillment has begun. If it has shipped, the return conditions above apply. To stop future subscription renewals, follow our Subscription and cancellation policy. Cancelling a subscription does not automatically cancel or refund an order already processed.

Your consumer rights

This policy does not exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable consumer law.